Frequently Asked Questions.
Everything you need to know about Indepra AI video tools, credits, payments, refunds, generated videos and your account.
About Indepra
Learn how Indepra works and what you can create.
Indepra is an AI video creation platform that helps creators turn images, text, audio and reference frames into videos.
Indepra provides multiple AI video workflows through a simple web interface, allowing you to generate videos without installing or managing AI models yourself.
Depending on the available workflow, you can create AI-generated videos from images, text, audio and reference frames.
- AI text to video
- Image to video
- Multi-image to video
- Image and audio to video
- Motion retargeting
- Lip-sync video generation
- Reference-based video generation
- First and last frame video generation
No. Indepra is designed as a web-based AI video generation service.
You do not need to download, install or maintain the underlying AI models on your own computer.
Credits & Pricing
Simple usage-based pricing with one credit system.
Indepra uses Credits to pay for AI video generation.
Your Credits can be used across supported Indepra AI video tools. The number of Credits required depends on the selected video resolution and generation duration.
Before generating a video, the interface displays the applicable Credit rate and estimated total Credit usage.
Current standard Credit rates are based on video resolution:
- 480P: 2 Credits per second
- 768P: 4 Credits per second
- 1080P: 10 Credits per second
For example, a 10-second video costs approximately 20 Credits at 480P, 40 Credits at 768P, or 100 Credits at 1080P.
Please check the generation interface before submitting a task because available options and Credit requirements may change over time.
Unless otherwise stated on the applicable purchase page or promotional offer, purchased Credits are intended for use with your Indepra account.
If an expiration period applies to a specific Credit promotion, the applicable terms will be displayed when the Credits are purchased.
Your available Credits can be viewed from your Indepra account and supported generation interfaces.
You can also review your generated tasks and videos from the My Videos section.
AI Video Generation
Understanding AI-generated video results and limitations.
No. AI video generation is probabilistic, and generated results may vary from one generation to another.
Depending on the selected workflow, results may include unexpected movements, visual artifacts, inconsistent details, unnatural motion, prompt interpretation errors, audio synchronization issues or other imperfections.
Users should review generated content before publishing or using it commercially.
AI video models interpret prompts and reference materials probabilistically. They may not reproduce every instruction exactly as written.
Factors such as prompt wording, input images, reference materials, motion requirements, model behavior and generation conditions can affect the final result.
AI generation results are not guaranteed to perfectly match a user’s creative expectations.
Dissatisfaction with an AI-generated result alone does not automatically qualify for a refund because the generation process may produce variations and imperfections.
We recommend reviewing your prompt, reference materials and generation settings and trying another generation when appropriate.
Commercial use may be possible depending on the applicable service terms, AI model terms, and the rights associated with your input materials and generated content.
You are responsible for ensuring that your use of generated videos complies with applicable laws, third-party rights and the terms governing the relevant AI services.
Do not upload copyrighted, private, confidential or otherwise restricted materials unless you have the necessary rights or permissions.
AI-generated content is produced by automated systems and may contain unexpected or inaccurate results. Indepra does not guarantee that every generation will satisfy a particular creative expectation. Always review generated content before publishing, distributing or using it for commercial purposes.
Payments & Purchases
Information about purchasing Credits.
Visit the Pricing page, select the Credit package you want, and complete the available checkout process.
Purchased Credits are added to the account associated with the completed order after successful payment processing.
Payment processing is handled through the payment methods made available during checkout.
Indepra does not ask users to send payment card information through email or customer support messages.
Credits & Refunds
Please review these rules before purchasing Credits.
Unused Credits may be eligible for a refund according to the applicable Refund Policy .
Refund requests are reviewed individually based on the purchase status, Credit usage, payment status and applicable terms.
Credits that have already been used to generate a video are generally not refundable.
This applies even if the generated result does not meet your creative expectations.
AI generation involves probabilistic results, and a generation may contain visual, motion, audio or interpretation imperfections.
If a generation fails because of a confirmed technical or system-side error and no usable video is successfully generated, the applicable Credits may be returned to your account.
Technical failures are different from a completed generation that produces an undesired or imperfect result.
Not automatically.
AI models are not perfectly predictable and may produce results that differ from what a user expected.
A completed generation that produces a usable video generally consumes the applicable Credits, even when the result is not satisfactory from a creative perspective.
However, confirmed technical or system failures that prevent successful generation may qualify for Credit restoration.
Once a refund is approved, Indepra normally processes the refund within 3–5 business days.
The actual time for funds to appear in your account may also depend on your payment provider, bank or card issuer.
Not necessarily.
For international transactions, the final amount received may be affected by payment processing fees, currency conversion, exchange-rate fluctuations or fees charged by banks or third-party payment providers.
As a result, the amount credited back to your original payment method may differ from the original transaction amount.
Please review the pricing, Credit usage rules and Refund Policy before purchasing Credits. Purchasing Credits means that you acknowledge that AI-generated results can vary and that Credits consumed by completed generations are generally non-refundable.
Account & My Videos
Manage your account, generations and video history.
Your generated video tasks and available results can be accessed from the My Videos section of your account.
Your account data and generation records are intended to remain associated with your own account.
You should never share your account password or login credentials with another person.
If you have trouble logging in or accessing your account, please contact info@indepra.com with the email address associated with your account and a description of the issue.
Content, Rights & Responsibility
Please make sure you have the necessary rights to use your uploaded materials.
You are responsible for the images, videos, audio, text, characters, trademarks and other materials that you upload or submit to Indepra.
You should only upload content that you have the legal right or permission to use.
Do not upload materials that violate applicable laws, third-party rights or the terms of the service.
Only if you have the necessary rights or authorization to use them.
Indepra does not grant you ownership or permission to use third-party copyrighted materials, trademarks, characters, likenesses or other protected content.
Support & Contact
Need help? Our support team can help with account, payment and technical questions.
You can contact our support team by email:
For faster assistance, please include a clear description of the problem and, when relevant, your account email, task information or order information.
When reporting a technical problem, please provide as much relevant information as possible, such as:
- Your account email
- Task or generation information
- The AI video tool you used
- Approximate generation time
- A description of the error
- Screenshots when useful
Still have questions?
Explore our AI video tools, check available Credit plans, or contact us if you need help with your account.