Refund Policy
Information about Credits, purchases, refunds and technical generation failures.
Our Approach
We want users to receive the service they paid for. If a confirmed technical problem prevents a usable generation from being produced, we may return the relevant Credits after reviewing the situation.
1. Unused Credits
Unused Credits may be eligible for a refund depending on the circumstances of the purchase and applicable payment and refund requirements.
Refund requests should be submitted before the Credits have been substantially used.
2. Used Credits
Credits that have already been consumed by a completed AI generation are generally not refundable.
3. Technical or System Failure
If a confirmed technical or system failure occurs and the requested generation does not produce a usable result, Indepra may return the Credits used for that generation.
The exact resolution may depend on the technical details of the task and whether the failure was caused by Indepra, a third-party service or another factor.
4. Unexpected AI Results
AI-generated content can vary from the user’s expectations. An unexpected, unattractive or creatively unsuitable result does not automatically qualify for a refund when the generation itself completed successfully.
5. Duplicate or Accidental Purchases
If you believe that you accidentally purchased Credits or were charged more than once, please contact support as soon as possible with the relevant order information.
6. How to Request a Refund
Please contact our support team and provide:
- Your Indepra account email.
- Order or transaction information when available.
- The reason for the refund request.
- Relevant task or generation information if the request concerns a technical failure.
7. Refund Processing
Approved refunds are normally processed within 3–5 business days. The actual time for funds to appear may depend on the payment provider, bank or payment method.
8. Currency and Payment Fees
For international transactions, currency conversion, payment processing fees or other third-party charges may affect the exact amount returned.
9. Abuse and Fraud
Refund requests involving suspected payment abuse, fraud, chargeback manipulation or misuse of the service may be reviewed separately and may be subject to additional restrictions.
10. Contact
If you have any questions about this policy or want to request a refund, please contact: